IT Operations

ODesk

Advanced ITSM & ITAM

Modernize IT service delivery, asset management and operational workflows through one intelligent platform.

ODesk helps organizations run IT as an operational system — connecting service delivery, assets and the workflows that keep the enterprise moving.

Incidents, requests, changes and assets sit in one environment so operations are easier to manage, measure and improve.

Capabilities

Service Management
Incident Management
Request Management
Change Management
Asset Management
ITAM
Reports & Analytics

Serve with structure

Standardize incident, request and change workflows without adding more disconnected tools.

Know what you run

Connect asset and inventory context to the services that depend on them.

Operate with insight

Use reporting and analytics to understand performance, demand and operational risk.

Part of the Optima360 family

ODesk is a specialized solution inside one intelligent platform — not a standalone island. Security, monitoring, governance, trust and IT operations stay connected.

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Global Presence

Supporting organizations in 100+ countries with local expertise.